First Response Time Calculator
Calculate average first response time.
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Calculate first response time
First response time is one of the clearest support speed metrics. Enter answered tickets, total first-response minutes and a target to calculate the average response and SLA hint. It is useful for help desks, SaaS support teams, agencies, ecommerce support and weekly reporting.
Support speed metric
Use the same reporting window when comparing teams, queues or channels.
Frequently asked questions
What is first response time?
It is the time from ticket creation to the first meaningful support reply.
How is the average calculated?
Total first-response minutes divided by answered tickets.
Does this use business hours?
No. Enter totals from the reporting system you trust.